Security and Storage
Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted before it is transmitted over a web server. We do not store your Credit Card data.
You have the right to inspect the products at the time and place of delivery. If there are any problems with your order, you must contact Flopak’s customer service department within 5 business days from receipt of the goods. No credit or returns will be accepted without Flopak Inc’s prior authorization. Authorized returns are subject to a 15% restocking fee and return shipping is paid by the customer. Your failure to notify Flopak Inc within the inspection time period shall be deemed a waiver of a claim for defective products, a waiver of the right to reject the goods, and conclusive proof that you received the goods without defect.
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.